Terms & Conditions
If you’re staying at Nitra Glycerin Hostel, please take a minute to read our Terms & Conditions.
These exist to make Nitra Glycerin Hostel a safe, happy and welcoming place to stay.
For all guests
|Arrivals and departure||Check-in is from 15:00. If you arrive before then we have a handy luggage room – dump your bags and go explore!|
Check-out is by 10:00 so please make sure you (and your belongings) are out of the room by then.
Luggage storage can be arranged with reception.
|Identification||Please make sure to bring a valid photo identification with you, preferably a passport, government issued I.D. card or driving license. You’ll need this to check in, so don’t forget it!|
|Stag and Hen dos||We do not accept bookings for Stag / Hen dos to stay at any of our hostels. Nitra Glycerin Hostel reserves the right to deny entry to anyone who has booked online and is part of such a group.|
|Age restriction||Bookings cannot be accepted from any person under the age of 18 unless they are accompanied by an adult (18 or over). Guests who wish to bring their children under 16 years of age must book a whole dorm or private room. For guests aged 16 or 17 years of age, they can book into one of dorm rooms, but must be accompanied by an adult (aged 18 or over).|
We do not have an upper age limit.
|Pets||Pets are not allowed at this hostel.|
|Room allocation||If you’re travelling with friends or family, we’ll do our best to book you in a room together – but this can’t always be guaranteed. If you want to make sure that you aren’t separated from your group, we’d suggest booking a private room or taking over a whole dorm.|
|Payment accepted||We ask for credit card detail only for guarantee but we won't charge your card. You'll pay at the check-in. Only cash accepted.|
|Cancellation policy||- Fully flexible rates: If you wish to cancel or amend your reservation to receive a full refund you will need to notify us by email at email@example.com 48 hours in advance of your arrival date by 15:00. If you notify us any less than 48 hours before your arrival date, or in case of a no-show, you will not be entitled to a refund.|
- Advance Purchase rates: If cancelled, modified, or in case of a no-show, the total price of the first night will be charged.
|Room key||You’ll be given a key when you check-in which gives you access to both the hostel and your room. If you lose your key card, it’s 10€ for a replacement - so please keep it safe!|
|Receipt and invoices||If needed, we can provide receipts for proof of payment of your stay and invoices.|
|Guest behaviour||- The comfort, safety and security of our guests is really important to us. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests, staff or local residents will be asked to leave the hostel premises and will not be given a refund.|
- Guests are expected to respect other guests as well as staff, local residents and property.
|No smoking||Smoking is not permitted anywhere in the building. Any guest found smoking inside the building, will be fined (€50) and asked to leave the premises immediately. A refund will not be issued for the stay.|
|No drugs||Drug use is illegal in Slovakia. Any guest found using drugs within the hostel will be fined (€250). He/she will be asked to leave the premises immediately. A refund will not be issued.|
|Personal property||Each bed (in dorm rooms) has a personal locker for valuables. It is a guest’s responsibility to ensure that personal belongings are secure at all times. Nitra Glycerin Hostel accept no liability for the loss, theft or damage to guests’ property, however sustained or caused. We strongly recommend guests bring a padlock to use on luggage.|
|Damage to the property||Guests will be expected to reimburse Nitra Glycerin Hostel for any damage caused by inappropriate behaviour during their stay.|
|Liability||Except in relation to death or personal injury caused by our negligence, Nitra Glycerin Hostel's liability remains, at all times, limited to the value of the services booked, excluding any amendment charges paid to us.|
|Your information||Nitra Glycerin Hostel will only store and use information you supply to us or which is supplied to us for the purposes of carrying out a contract with you, and to inform you of other services and offers which we make available from time to time. If you do not wish to receive such information please let us know by emailing us at: firstname.lastname@example.org.|
|Errors and omissions||Any omission or error in sales literature, web pages/sites, order form, quotation, price list, order acknowledgement, dispatch note, invoice or other documents issued by us may be corrected by us without liability. We will advise you of any changes at the time of booking or as soon as is reasonably possible thereafter.|
|Discretion||All bookings are subject to availability and Nitra Glycerin Hostel reserve the right to decline any booking at its discretion.|
|Standard Group bookings are defined as an organised group of 10 people or more.|
|There is a legal requirement at licensed Youth Hostels for a minimum 1:10 ratio of adults to children.|
|The Lead Person is required to be resident within the Youth Hostel throughout the duration of their booking.|
|The Lead Person must be aged 18 years or over.|
|For all group bookings, Nitra Glycerin Hostel must have a direct mobile telephone contact with the Lead Person whilst travelling, and a contact email address.|
|On arrival at the Youth Hostel the Lead Person is required to sign all relevant registration documentation. The Lead Person is required to present a full list of participants to Nitra Glycerin Hostel staff.|
|The normal arrival time at Nitra Glycerin Hostel is no earlier than 15:00 hours. Luggage storage for early arrivals may be available, but this should be checked with our staff in advance.|
|Groups wishing to arrive later than 18:00 hours on their arrival day should notify the hostel prior to arrival to retain the accommodation booked.|
|The Lead Person may be liable for damage caused by the action of their party members and/or be asked to remove their group from the hostel if behaviour is unacceptable. Any damage to the hostel or its contents will be charged to the group.|
|Leaders accompanying a party must agree to be responsible and accountable for the behaviour and actions of their party. Hostel policy states that any member of a party found misbehaving or contravening hostel rules jeopardises the stay of the whole group. The leader(s) are liable for all damages caused by the actions of their party. To this end a security deposit of €200.00 must be paid on arrival.|
|This deposit will be refunded in full if no damages are caused by the group while staying at the hostel. Damages and expenses incurred by the hostel due to the actions of the group will be deducted from the security deposit. Any expenses incurred beyond the limits of the deposit will be sought from the group leader(s). It is a condition at booking that the group leader(s) accept this liability.|
|For group bookings a 30% non-refundable deposit of the full booking value must be paid to confirm the reservation. The remaining will need to be paid at least 1 month before the group arrival date.|
|Please note that our group cancellation policy is 14 days before the group’s arrival. A refund cannot be given if notice of cancellation is given after outside of this period.|
|We will do our best to accommodate a change in the number of guests providing if it does not exceed 20% of the total number of guests in the group and as long as it requested at least 1 month before group arrival.|
|We will accommodate the number of people in the room types pre-confirmed by you. In the unusual circumstance that more people arrive with your group than have been booked with us, we will try and accommodate the extra people but they will be asked to pay out single booking rack rate at check-in.|
|Please keep in mind that we cannot always accommodate groups all on the same floor because of the layout of the buildings and the room type chosen, but we will always try and do our best to accommodate groups close together.|
|Please ensure guests have adequate travel insurance. We do NOT take responsibility for any lost or stolen property. Please inform your groups.|
|In the event of Force Majeure (governmental action; fire; flood; insurrection; earthquake; power failure; riot; explosion; embargo, transportation interruption of any kind; terrorist attack; acts of God… ) affecting your booking, the company reserves the right to receive any outstanding payments in connection to your confirmed booking.|
|All bookings are subject to availability and Nitra Glycerin Hostel reserves the right to decline any booking at its discretion.|
|Booking a client at Nitra Glycerin Hostel, regardless if any signature given, is acceptance of the above important points.|